Terms & Conditions

1. Service Scope

Maison Attire Club provides wardrobe management services including garment cleaning, storage, weekly rotation, styling support, and wardrobe digitization (where offered under the selected subscription plan).

Services apply to garments only. Items such as footwear, accessories, carpets, furnishings, or other non-garment articles are not covered.

2. Wardrobe Digitization Services

Where digitization is included in the customer's subscription plan, Maison will professionally photograph and create a digital catalog of the customer's garments.

The following rules apply to digitization visits:

• Only garments belonging to the registered customer will be photographed.
• Damaged, heavily stained, torn, or unusable garments will not be photographed.
• All garments will be returned to their original location and condition ("as-is, where-is") after the session.

Details of the digitization process are governed by Maison's standard operating procedures, which will be shared with the customer prior to the visit.

3. Governing Terms

All services are governed by these Terms & Conditions. By subscribing, customers acknowledge and agree to these terms.

4. Subscription & Fees

Services are offered through a subscription model. Plan inclusions, pricing, and service structures may vary and are subject to revision.

5. Service Availability and Force Majeure

Services are available in select locations and pin codes. Maison reserves the right to expand, restrict, or modify service areas.

Maison shall not be liable for delays or non-performance due to unforeseen circumstances such as fire or other casualty of accident, weather, public disruptions, logistical constraints, strike or labor disputes, war or other violence, any law or regulation of any Government, or any act or condition whatsoever beyond its reasonable control.

6. Pickup, Processing & Delivery

Scheduled pickup and return timelines will be communicated in advance. Customers must ensure availability during assigned service windows and provide necessary access.

7. Garment Assessment & Health Card

Garments are professionally assessed prior to processing. Maison reserves the right to decline items deemed unsuitable for treatment.

8. Customer Responsibilities

Customers are requested to:

• Check all pockets and remove personal belongings
• Inform Maison of any special care instructions
• Disclose delicate fabrics or pre-existing damage

Maison is not responsible for loss or damage to items left inside garments or for damage caused due to failure to disclose essential information.

9. Fair Usage

Services are intended for personal residential use only. Maison reserves the right to suspend or terminate services in cases of misuse.

10. Damage & Limited Liability

Maison exercises the highest standards of care. However, Maison shall not be liable for:

• Normal wear and tear
• Colour bleeding
• Fabric shrinkage
• Manufacturer defects
• Pre-existing damage

In the unlikely event of damage directly attributable to Maison's handling or processing, compensation shall be limited to 5 (five) times the cost charged per garment or INR 2,000, whichever is higher.

Claims must be reported within 24 hours of delivery.

11. Cancellation & Refund Policy

11.1 Customers may cancel their subscription at any time by providing written notice through the customer dashboard or via email to the designated support address.

11.2 Cancellation shall be effective from the next renewal date of the subscription.

11.3 No full or partial refund shall be provided for any unused period, services, or garments upon cancellation.

11.4 Refunds, if any, shall be issued solely at the discretion of Maison and only in cases where Maison is unable to deliver the subscribed services due to its own material default. Any such refund shall be processed through the original payment method within standard processing timelines.

12. Non-Transferability

Memberships and services are non-transferable and shall be applicable only to the registered customer and address. Maison reserves the right to terminate the subscription in case of unauthorized transfer.

13. Privacy Policy

Maison's collection, use, and protection of personal data and images (including those collected during digitization) are governed by its Privacy Policy, which forms an integral part of these Terms & Conditions.

14. Modifications

Maison reserves the right to modify services, pricing, policies, and these Terms & Conditions at any time. Updated terms will be communicated through official channels (WhatsApp, email, or social media).

15. Acceptance

By subscribing to Maison Attire Club, customers confirm that they have read, understood, and agreed to these Terms & Conditions and the Privacy Policy.